Zammad

Zammad Zammad is a web-based, open source user support/ticketing solution.

Access

It is available at https://zammad.{{ domain }}/ or http://zammad.{{ domain }}/

{% if enable_tor %} It is also available via Tor at http://zammad.{{ tor_domain }}/ {% endif %}

Security enable/disable https_only and auth

To enable https_only or auth set the service config to True settings/config.yml

zammad:
  https_only: True
  auth: True

Requirements Hardware

For Zammad and a database server like PostgreSQL we recommend at least:

• 2 CPU cores
• 4 GB of RAM (+4 GB if you want to run Elasticsearch on the same server)

For optimal performance up to 40 agents:

• 4 CPU cores
• 6 GB of RAM (+6 GB if you want to run Elasticsearch on the same server)

Of course at the end it depends on acutal load of concurent agents and data traffic.

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Last update: January 6, 2022