Zammad¶
Zammad Zammad is a web-based, open source user support/ticketing solution.
Access¶
It is available at https://zammad.{{ domain }}/ or http://zammad.{{ domain }}/
{% if enable_tor %} It is also available via Tor at http://zammad.{{ tor_domain }}/ {% endif %}
Security enable/disable https_only and auth¶
To enable https_only or auth set the service config to True
settings/config.yml
zammad:
https_only: True
auth: True
Requirements Hardware¶
For Zammad and a database server like PostgreSQL we recommend at least:¶
- 2 CPU cores
- 4 GB of RAM (+4 GB if you want to run Elasticsearch on the same server)
For optimal performance up to 40 agents:¶
- 4 CPU cores
- 6 GB of RAM (+6 GB if you want to run Elasticsearch on the same server)
Of course at the end it depends on acutal load of concurent agents and data traffic.